Refund policy

 

Return & Refund Policy

Last Updated: June 28, 2026

This Return & Refund Policy applies to ticket purchases, merchandise purchases, vendor fees, parking passes, VIP packages, and any other purchases made through Caballos y Trokas LLC.

By purchasing from Caballos y Trokas, you agree to this Return & Refund Policy.

1. All Ticket Sales Are Final

All ticket sales are final and non-refundable unless otherwise stated in writing by Caballos y Trokas.

Tickets are not refundable for reasons including, but not limited to:

  • Failure to attend the event

  • Late arrival

  • Personal emergencies

  • Change of plans

  • Accidental purchase

  • Duplicate purchase

  • Failure to read event details

  • Weather conditions

  • Traffic or parking delays

  • Long entry lines

  • Schedule changes

  • Vendor changes

  • Performer, attraction, or activity changes

  • Removal from the event for violating event rules

  • Lost, stolen, damaged, or unused tickets

Purchasing a ticket does not guarantee access to every attraction, activity, vendor, performance, parking area, VIP area, or feature advertised for the event.

2. Event Postponement

If an event is postponed or rescheduled, your ticket will remain valid for the new event date unless Caballos y Trokas announces otherwise.

Postponement or rescheduling does not automatically entitle ticket holders to a refund.

Caballos y Trokas is not responsible for travel expenses, hotel costs, fuel costs, lost wages, childcare costs, or any other expenses related to a postponed or rescheduled event.

3. Event Cancellation

If Caballos y Trokas cancels an event in full and does not reschedule it, we may, at our sole discretion, offer one or more of the following:

  • A refund

  • A partial refund

  • A ticket credit

  • Transfer of ticket to a future event

  • Another remedy announced by Caballos y Trokas

Refunds, credits, or transfers are not guaranteed unless specifically announced in writing by Caballos y Trokas.

Service fees, processing fees, ticketing platform fees, payment processing fees, shipping fees, and other third-party fees may be non-refundable.

4. Weather Policy

Caballos y Trokas events are generally held rain or shine unless otherwise announced.

Weather-related delays, schedule changes, activity cancellations, parking changes, muddy conditions, heat, rain, wind, dust, or other outdoor event conditions do not automatically qualify for a refund.

Caballos y Trokas reserves the right to delay, modify, relocate, postpone, or cancel portions of the event due to weather, safety concerns, emergency conditions, or circumstances beyond our control.

5. VIP Tickets and Packages

VIP tickets, VIP tables, VIP parking, VIP upgrades, and VIP packages are final sale unless otherwise stated in writing.

VIP access, seating, parking, wristbands, or package benefits may be subject to event layout, capacity, safety rules, weather, staff instructions, and operational changes.

Failure to arrive on time, pick up wristbands, follow VIP instructions, or comply with event rules does not entitle the purchaser to a refund.

6. Parking Passes

Parking passes are final sale and non-refundable.

Caballos y Trokas is not responsible for parking delays, traffic, vehicle damage, theft, towing, weather-related parking conditions, or inability to park due to failure to follow event instructions.

Parking areas may change depending on weather, safety, capacity, or operational needs.

7. Vendor Fees

Vendor fees, booth fees, food truck fees, sponsor fees, and other vendor-related payments are final sale unless otherwise agreed to in writing by Caballos y Trokas.

Vendors are responsible for obtaining any required permits, licenses, insurance, equipment, staffing, and approvals needed to operate.

Failure to attend, arrive on time, comply with vendor instructions, or follow event rules does not entitle a vendor to a refund.

Caballos y Trokas reserves the right to deny, remove, or relocate any vendor for safety, rule violations, misconduct, incomplete setup, unauthorized products, or failure to comply with event requirements.

8. Merchandise Returns

Merchandise purchased online may be eligible for return or exchange only if:

  • The item is unworn, unused, unwashed, and in original condition

  • The request is made within 14 days of delivery

  • The item is not marked final sale

  • Proof of purchase is provided

Customers are responsible for return shipping unless the item arrived damaged or incorrect due to our error.

Original shipping charges are non-refundable.

9. Event Merchandise

Merchandise purchased at an event is final sale unless the item is defective or incorrect at the time of purchase.

We do not accept returns or exchanges for event merchandise due to sizing, change of mind, damage after purchase, or failure to inspect the item before leaving the merchandise area.

10. Damaged or Incorrect Merchandise

If you receive damaged or incorrect merchandise from an online order, please contact us within 7 days of delivery.

You may be asked to provide:

  • Your order number

  • Photos of the item

  • Photos of the packaging

  • A description of the issue

If approved, Caballos y Trokas may offer a replacement, exchange, store credit, or refund at our discretion.

11. Lost, Stolen, or Duplicate Tickets

Caballos y Trokas is not responsible for lost, stolen, deleted, duplicated, transferred, or misplaced tickets.

If you cannot locate your ticket, contact us before the event and we may attempt to assist you. Assistance is not guaranteed.

Tickets purchased from unauthorized third parties, social media sellers, or resellers may not be honored and are not eligible for refund.

12. Fraudulent Purchases and Chargebacks

Caballos y Trokas reserves the right to cancel any order that appears fraudulent, suspicious, duplicated, unauthorized, or in violation of our policies.

Before filing a chargeback or payment dispute, customers agree to contact Caballos y Trokas first so we can attempt to resolve the issue.

Fraudulent chargebacks, false disputes, or misuse of payment systems may result in:

  • Ticket cancellation

  • Denial of entry

  • Refusal of future purchases

  • Ban from future events

  • Further action as permitted by law

13. Refund Processing

If a refund is approved, it will be issued to the original payment method whenever possible.

Refund processing times may vary depending on your bank, card issuer, payment processor, or ticketing platform.

Caballos y Trokas is not responsible for delays caused by banks, payment processors, or third-party platforms.

14. No Refunds for Rule Violations

No refunds will be issued to any attendee, vendor, driver, participant, or guest who is removed from the event or denied entry due to:

  • Unsafe behavior

  • Fighting

  • Harassment

  • Intoxication

  • Illegal activity

  • Reckless driving

  • Unauthorized burnouts

  • Failure to follow staff instructions

  • Prohibited items

  • Violation of event rules

  • Violation of the Terms of Service

15. Contact Us

Questions about returns or refunds may be sent to:

Caballos y Trokas LLC
406 Overman Lane
Princeton, NC 27569
United States

Email: info@caballosytrokas.com